Frequently Asked Questions
Everything you need to know about your favorite flavors.
How do you ensure the freshness of your food products?
We source our ingredients daily and use vacuum-sealed, temperature-controlled packaging to ensure that every item reaches your doorstep with its natural aroma and flavor intact.
What is the estimated delivery time for my order?
Standard shipping usually takes 3-5 business days. For perishable items, we offer express 24-hour delivery to maintain peak quality.
Do you offer international shipping?
Currently, Swad ships within the domestic region only to guarantee the fastest delivery and absolute freshness of our food products.
Can I return a food item if I change my mind?
Due to health and safety regulations, we cannot accept returns on food items. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.
Are your products suitable for people with specific allergies?
Each product page contains a detailed list of ingredients and allergen warnings. Our facility handles nuts and gluten, so please review the descriptions carefully if you have severe sensitivities.
What payment methods do you accept?
We accept all major credit cards, debit cards, and popular digital wallets like PayPal and Apple Pay for a secure and seamless checkout experience.