Returns & Exchanges

At Swad, we strive for the highest quality in every bite, but if your order arrives damaged or incorrect, we are committed to making it right. Due to the perishable nature of our food products, we offer replacements or refunds for items reported within 48 hours of delivery.

Return Process

• 1.
  Report the Issue

  Contact our support team via email or phone within 48 hours of receiving your order, providing your order number and details about the concern.

• 2.
  Provide Documentation

  To help us process your request quickly, please attach clear photos of the packaging and the specific food items that were damaged or incorrect.

• 3.
  Quality Review

  Our quality assurance team will review your submission within 24-48 business hours to verify the claim against our freshness standards.

• 4.
  Resolution

  Once approved, we will either ship a fresh replacement at no extra cost or issue a full refund to your original payment method.